We’ve provided some answers to Frequently Asked Questions below. If our response does not answer your question or your question is not listed below please do not hesitate to message us via the Contact Form on this page.
We love nothing more than getting on stage and performing; So, if you’ve got an opportunity for a support slot at your venue or for a Tour or if you would like to speak to us about future opportunities performing together please get in touch.
To Date we’ve played in: Newcastle, Glasgow, Edinburgh, Leeds, Manchester, Nottingham and our hometown Carlisle. We’re always happy to travel if we’re available.
IF A show is Cancelled/Re-Scheduled and you can no-longer make it on the new date OR if your ticket has not arrived a week before the show please contact the Point of Purchase for your ticket (typically See Tickets, TicketWeb or the Venue/Promoter). If your ticket was purchased from us directly please email us. Remember, never buy tickets from touts!
We have a Podcast called Pillow Thoughts Podcast.
It is a separate entity from the band but all members of Vorstellan are part of it and we occasionally talk about the band, our experiences and dedicate episodes to it when we have something exciting to say. If you would like to know more about it you can listen on Anchor and Spotify. We’ve set up a dedicated Facebook Page for the podcast too!
Please direct any emails regarding Merch enquiries to us via the contact form on this page or alternatively merch(at)vorstellanmusic.com and reference your Order Numbers so we can help you as fast as possible.
When will my order be sent to me?
We aim to send out all physical items within 48 hours of receiving your order. Sometimes this is quicker or slower depending on circumstances such as: Public Holidays, Touring, Courier Delays, unexpected delays including union strikes and personal circumstances.
I have pre-ordered something when will it arrive?
An estimated arrival time of any pre-order items are available on each item page; The estimate is provided by our supplier and is not a guaranteed arrival time. Where possible we will ship all items in your order at the same time to reduce packaging waste.
We check all items before they are packaged and dispatched to you.
Returns – Arrived Damaged
If your item is damaged during transit (packaging ripped, smashed etc) we ask you to take photos of this and the damage and email us as soon as possible so we can make a claim with the courier on your behalf to try and resolve the issue.
If your T-Shirt/Hoodie is too small/big that is completely fine – We can happily arrange a swap providing your size is in stock and it is not a customised item. Please read our Terms and Conditions for full details about our returns policy before placing an order.
We have a Facebook Page, Instagram Profile and Twitter Account so please check us out on there (details are in the navigation bar too).
Feel free to follow us all on our personal Instagram and Twitter accounts but please don’t be offended if we don’t accept your requests on other Social Media sites, it’s nothing personal. <3